If you don't see the video you uploaded in Step #1 of the campaign creation process, don't panic! 😱 Try these simple steps:
Make sure your file is less than 300 MB in size. You can always decrease the size of the video using a free online resizing tool such as Kapwig or another video compression tool of your choice.
Try converting the video to another supported file format and re-uploading it. For example, if your MOV isn't working in Vidjet, use Kapwig or another online conversion tool to convert it to an MP4 and try uploading it again.
If you're still having issues, send us an email (firstname.lastname@example.org) or chat and we will investigate ASAP.