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Video Upload Issues

Don't see your video after clicking 'upload?' Try these simple steps.

Leo Petit avatar
Written by Leo Petit
Updated over a week ago

If you don't see the video you uploaded in Step #1 of the campaign creation process, don't panic! 😱 Try these simple steps:

  • Make sure your file is less than 300 MB in size. You can always decrease the size of the video using a free online resizing tool such as Kapwig or another video compression tool of your choice.

  • Try converting the video to another supported file format and re-uploading it. For example, if your MOV isn't working in Vidjet, use Kapwig or another online conversion tool to convert it to an MP4 and try uploading it again.

  • If you're still having issues, send us an email ( or chat and we will investigate ASAP.

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